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Glenn Faulkner
Glenn Faulkner, former senior officer of NASDAQ and the NASD, served as Executive Director of NASDAQ’s Business Development Department and Customer Service Operation. At NASDAQ, he managed all aspects of the business development process, including strategic planning, budgeting, sales management, customer service management, goal setting, measurement, coaching, and training.
He has a proven track record of building market share growth and retention in a highly competitive environment against one of the strongest brands in the world. He has more than 20 years of business experience including all types of negotiations in a business environment. He is an accomplished speaker and presenter.
His Wall Street management experience, plus his expertise in negotiations while a senior officer of a major financial organization, provides a unique combination of strengths for conducting sessions in persuasion and negotiations. He has conducted numerous negotiations sessions for companies ranging from the Fortune 50 to mid market companies. He has worked extensively across various functions of organizations and has conducted domestic and international sessions.
He also conducts seminars in conflict management, using a special instrument to help managers and directors to determine their own conflict management style and the style of others. As a result, they learn how to better manage conflict as they build trust-based relationships, an increasingly important requirement in today’s organization.
He received a B.S.B.A. in Economics from Florida Southern College, (awarded the Most Outstanding Economics Graduate distinction), and an M.S.B.A. in Finance from the University of Denver’s Graduate School of Business.
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Paul L. Tilley
Paul Tilley is a negotiator, speaker, consultant, and educator. He is co-founder and Managing Director of Innovative Negotiation, LLC. In over 15 years he has led more than a thousand workshops and seminars to tens of thousands of attendees. His negotiating seminars have received excellent marks from private industry, government, and professional organizations for their high level of enthusiasm and real-world results.
Paul’s experience also includes 11 years at the General Electric Company where he negotiated both domestic and multinational business agreements for GE. His responsibilities included managing worldwide contractual and pricing relationships with distributors in 23 countries and managing the alternate channel marketing and sales organization. He negotiated reseller and agency agreements with companies ranging from the Fortune 100 to relatively small entrepreneurial firms.
Paul’s brings a wealth of knowledge to his training programs, including expertise in marketing, sales, procurement, IT, legal, manufacturing, finance, pricing, and business development. He has delivered negotiating programs in Australia, Europe, Brazil, Canada, and U.S. to clients from all major industries as well as to federal, state, local governments and non-profits. Specifically, his private sector experience spans health care/pharmaceutical, financial/mortgage, manufacturing, consumer/retail, hotel, IT/telecommunications, insurance, a wide range of service sector clients, and many others. In addition to his seminar duties, Paul has worked as a management and lead-negotiating consultant to major companies.
Paul earned his B.S. in Mechanical Engineering from Cornell University in Ithaca, New York, and his MBA from the Darden Graduate Business School at the University of Virginia.
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